Certified Systems Thinking™ Specialist – Phase I

Certified Systems Thinking™ Specialist – Phase I

Like humans, Systems too have behaviors. Understanding systems behaviors will help achieve better results which will make investments more profitable. This understanding will , also, enable system’s owners to make sure their system is healthier, safer and achieve better quality and productivity. 

Systems talk. They send signals that guide for best use of resources and capabilities to achieve best results. We need to learn the language of systems in order to be able to pick these valuable messages sent by our systems. 

Like human, systems fall sick and they need to be diagnosed in order to do the needful to maintain the health of our systems. Actually, there are 8 types of systems archetypes (sicknesses) that systems usually encounter and need our action to bring things back to track. 

Systems Thinking™ is considered the best thinking methodology that helps organizations achieve best outcome out of their resources. 

Adopting this new way of thinking will result in solving a lot of problems that organization have and will make best use of people’s talent.

Systems Thinking™ will help engage all minds in the organization in a contentious and interesting learning process. 

Systems Thinking™ is an advanced thinking methodology with high potential to improve quality, productivity, safety, profitability and sustainability of all businesses. It is a way of thinking that helps all levels of organizations to form different and more accurate understanding of their organizations and how work is done. They will be able to spot many areas of improvement that are within their authorities to implement immediately as well as other areas that require involvement of their superiors. 

Unlike what many people think, better quality, productivity, safety, profitability and sustainability can be achieve not only at now cost to the organization but also, will result in cost saving in fact. 

Systems Thinking™ is NOT something that organizations can copy and past other’s successes. It is something that is created by the organization itself after adopting the required thinking skills, changing their limiting believes and learning how to build knowledge. When organizations copy and past other’s successes, they unknowingly assume that their environment is identical to that of the other’s, which is never the case. What may succeed in an environment may not achieve the same success or maybe cause disasters if implemented in a different environment. This is a trick that many organizations fall into which resulted in drastic waste of resources as these short term improvements usually results in long term failures.


The following main topics will be covered:

  1. Definition of system thinking.
  2. Types of systems: open and closed.
  3. Model of understanding current reality.
  4. How to understand your organization as a “system”.
  5. The Hero and scapegoat model.
  6. Moving from the opinion based decision-making stage to the data based decision-making.
  7. The impact of mental models on creativity, performance, quality and safety.
  8. Re-understanding performance measures.
  9. Re-definition of quality, safety and performance.
  10. System thinking as a creativity tool.
  11. The “Quick Fix” model.
  12. Moving from “break-fix” mode of operation to the “preventing” mode.
  13. Blaming cultures. 
  14. Forms of Command and control leadership style.
  15. The power of data.
  16. The art of doing nothing!
  17. Doing more with less: How to safe 40% of  your resources and achieve better outcome?

Program duration

2 – 3 days.  One intensive day is possible.


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