Basic Supervisory Skills
In order to manage others, one must be able to manage one`s own self. The keys to successfully supervising others are that the supervisor him/herself is skilled at managing time, setting goals, resolving conflicts and has a clear understanding of personal and company goals. It is not often that team members are promoted to supervisors, unless the individual has been proven to carry the responsibility and set of skills required to supervise. This Basic Supervisory skills course will give insight on ways to resolve a conflict, how to set goals, provide updates and feedback.
· What does a Supervisor do?
· How to set clear goals and expectations.
· How to teach members effective goal setting.
· Verbal vs. Written expectations.
· Set S.M.A.R.T goals for self and team members.
· The importance of motivation and inspiration.
· How to assign work according to each employee
· Why feedback is so important.
· Feedback delivery tools.
· What are some characteristics of good feedback?
· Formal vs. Informal feedback.
· How to Model good leader behavior.
· Priorities and time management strategies.
· Conflict resolutions –Determine good from bad.
· Supervisor Job description
· The benefits of being promoted to Supervisor.
· Personal development.
· Identify areas of improvement and growth.
· Setting believable goals and expectations.
· S.M.A.R.T goals.
· Helping others set goals.
· Your impact on your team members.
· General principles of a supervisor.
· Different people –Different approach. What is yours?
· Providing instructions.
· Characteristics of good and bad feedback.
· Learn basic feedback delivery tooks.
· Informal vs. formal feedback.
· Prioritizing –How to determine order of importance.
· Routines can be life savers for busy days.
· The conflict resolution process.
· Seeking help within the team.
· Active listening skills.
Who Should Attend
This course is designed for supervisors, assistants, managers and team leader. This course is also ideal for individuals who are hoping to become supervisors or managers.