Balanced Scorecard

Balanced Scorecard


The balanced scorecard is a strategic performance management tool that helps organizations and leaders actualize their visions and turn them into actionable initiatives. It also provides measurement tools that provide systems with feedback that helps in directing the organization to improve itself. Balanced scorecard is a wonderful tool to manage "systems" and it considered a best practice that leading organizations in the world adopt.

Although it is a great performance management too, balanced scorecard is misunderstood by many leaders and organizations. Instead of using BSC to manage "systems performance", some leaders used it to manage "people`s performance". This understanding puts the effectiveness of using BSC in question.

Therefore, through understanding of systems and people`s behaviors is an important requirement for successful implementation of BSC or any other performance management tool.

This course covers all what is required to be known by leaders and managers in order to achieve proper implementation of the BSC in their organization. It starts with the vision all the way through to key performance indicators, which if not selected properly, will drastically bring performance, safety, moral and cost to undesirable levels.


These are some of the topics that will be covered during this rich course:

·        Why use Balanced Scorecard

·        Cause and effect

·        4 Perspectives of a Balanced Scorecard

·        Strategic themes

·        Translating strategy into operational Objectives – Strategy Maps

·        Measurement and target setting

·        Aligning the organization to the strategy

·        Balanced Scorecard development process

·        Balanced Scorecard implementation

·        Managing for results with a Balanced Scorecard

·        Aligning budget/resource planning.


Who Should Attend

This course is for leaders, managers, supervisors, foremen, engineers and all those involved in planning and managing businesses.



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Overconfidence Impact on Safety

Overconfidence Impact on Safety


Confidence is essential ingredient of success in a wide range of domains ranging from job performance and mental health to sports, business and combat.

Some authors have suggested that not just confidence but overconfidence-believing you are better than you are in reality-is advantageous because it serves to increase ambition, morals, and persistence. However, overconfidence also leads to faulty assessments, unrealistic expectations and hazardous decisions.

Scientists have determined that overconfidence causes people to overestimate their knowledge, underestimate risks, and exaggerate their ability to control events. Thus, overconfidence plays a major role in the root causes of many accidents that take place in the industry.

People tend to have a deeply rooted overconfidence in their beliefs and judgments mainly because overconfidence is not recognized or rewarded in practice nor introduced during formal education. Overconfidence has remained a hidden defect in managerial decision making.

This program will promote awareness of overconfidence, its causes, costs and remedies.



·        Becoming aware of the meaning of overconfidence.

·        Identifying the causes of overconfidence.

·        Identifying factors that affect people`s decision making.

·        Is overconfidence good or bad for us?

·        Do the benefits of overconfidence outweigh its costs?

·        What are the implications of overconfidence for real life situations?

·        How to overcome overconfidence?



1.   What is Overconfidence?

2.   Causes of Overconfidence

·        Availability

·        Anchoring

·        The Confirmation Bias

·        Hindsight


3.   Practical implications of Overconfidence

·        Lawsuits

·        Strikes

·        Wars

·        Crashes

·        Accidents


4.   Techniques to overcome Overconfidence

·        Acknowledgment of Overconfidence

·        Systematic and accelerated Feedback

·        Accountability

·        Keeping better track of managerial judgments and estimates.

·        Performance review

·        Training programs

·        Counterargumention

·        Paths to trouble

·        Paths to the future

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Basic Supervisory Skills

Basic Supervisory Skills


In order to manage others, one must be able to manage one`s own self. The keys to successfully supervising others are that the supervisor him/herself is skilled at managing time, setting goals, resolving conflicts and has a clear understanding of personal and company goals. It is not often that team members are promoted to supervisors, unless the individual has been proven to carry the responsibility and set of skills required to supervise. This Basic Supervisory skills course will give insight on ways to resolve a conflict, how to set goals, provide updates and feedback.



·        What does a Supervisor do?

·        How to set clear goals and expectations.

·        How to teach members effective goal setting.

·        Verbal vs. Written expectations.

·        Set S.M.A.R.T goals for self and team members.

·        The importance of motivation and inspiration.

·        How to assign work according to each employee

·        Why feedback is so important.

·        Feedback delivery tools.

·        What are some characteristics of good feedback?

·        Formal vs. Informal feedback.

·        How to Model good leader behavior.

·        Priorities and time management strategies.

·        Conflict resolutions –Determine good from bad.



·        Supervisor Job description

·        The benefits of being promoted to Supervisor.

·        Personal development.

·        Identify areas of improvement and growth.

·        Setting believable goals and expectations.

·        S.M.A.R.T goals.

·        Helping others set goals.

·        Your impact on your team members.

·        General principles of a supervisor.

·        Different people –Different approach. What is yours?

·        Providing instructions.

·        Characteristics of good and bad feedback.

·        Learn basic feedback delivery tooks.

·        Informal vs. formal feedback.

·        Prioritizing –How to determine order of importance.

·        Routines can be life savers for busy days.

·        The conflict resolution process.

·        Seeking help within the team.

·        Active listening skills.


Who Should Attend


This course is designed for supervisors, assistants, managers and team leader. This course is also ideal for individuals who are hoping to become supervisors or managers.

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Leadership skills for Supervisors & Middle Managers

Leadership skills for Supervisors & Middle Managers


This module was designed to provide participants with practical techniques to achieve personal excellence using emotional intelligence methodology. Emotional Intelligence (EI) is recognized by leading business schools like Harvard and MIT as an effective leadership style to promote quality and healthy working environment for organizations to encourage innovation and stay competent in the market



For Optimum Benefit

Organization Benefit

Individual Benefits

Self: Awareness & Regulation & Confidence

Korzybski Theory

Johary Window

Mercedes Model

Cause & Effect


Your Action

Work Triangle

Social: Competence & Skills


Types of System Thinking

Learning Organization

What is System Thinking

What is Learning Organization

Understand your Organization as a system

System Thinking in Industry

Cost Reduction through systems thinking

Leadership Activities at Different Group Formation Stages

Presentation Skills

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Coaching & Mentoring

Coaching & Mentoring


Coaches and mentors offer team members and clients a supportive and motivating environment to explore the potential of fulfilling their needs. By assisting the client in committing to action and by being a sounding-board to their experiences, coaching allows the individual the personal space and support their need to grow and develop. The coach`s key role is often assisting the client to maintain the motivation and commitment needed to achieve their goals.

In a changing environment at a workplace, individuals who are trained with the skills of effective coaching and mentoring are highly appreciated. Coaching can create a strong advantage to an entire company. By taking this course, you are investing in yourself and the company you represent.



·        Provide highly effective coaching skills you can put into practice immediately

·        Listening and responding skills

·        Motivating and guiding

·        Giving effective feedback

·        Dealing with confidence issues

·        Assisting with professional and personal development



·        Facilitate the exploration of needs, motivations, desires, skills and thought processes to assist the individual in making real, lasting change.

·        Use questioning techniques to facilitate client`s own thought processes in order to identify solutions and actions rather than takes a wholly directive approach.

·        Support the client in setting appropriate goals and methods of assessing progress in relation to these goals. Observe, listen and ask questions to understand the client`s situation.

·        Creatively apply tools and techniques which may include one-to-one training, facilitating, counseling & networking.

·        Encourage a commitment to action and the development of lasting personal growth & change.

·        Maintain unconditional positive regard for the client, which means that the coach is at all times supportive and non-judgmental of the client, their views, lifestyle and aspirations.

·        Ensure that clients develop personal competencies and do not develop unhealthy dependencies on the coaching or mentoring relationship.

·        Evaluate the outcomes of the process, using objective measures wherever possible to ensure the relationship is successful and the client is achieving their personal goals.

·        Encourage clients to continually improve competencies and to develop new developmental alliances where necessary to achieve their goals.

·        Work within their area of personal competence to bolster and refine those things that he/she does well.




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Personal Excellence

Personal Excellence


Most people share the common interest of being able to try their best and achieve the most. Every individual wants to become successful. Unfortunately, not everyone is able to come up with a strategy to become successful. Along with that, they are unable to practice personal excellence. Being able to develop self-awareness is a process that requires a person to invest time into discovering who they really are.

This program is designed to increase your understanding of how emotions are interrelated to behavior and how successful people make wiser decisions, build stronger relationships, handle stress and cope with change.



-      Define Personal Excellence

-      Self-assessment of personal excellence

-      Better leadership skills for employees

-       Improved sales and marketing skills

-       Healthy work environment

-       The importance of your health

-       More cohesive teams

-       Are you motivated?

-       What are SMART goals?

-      Discipline techniques

-      The role of your behavior

-      Ways and Reasons to reward yourself



-      What is Personal Excellence?

-      Five basic components of “Personal Excellence”

-       Self awareness

-      Self-control

-      Understanding Others

-       Building Better leadership skills

-       How your actions improve your business

-       Techniques for discipline

-       Motivating others

-       Social skills

-      Ways to maintain a healthy lifestyle- inside and out

-      SMART goals

-     Ways to reward yourself


Who should attend?


This program is for anyone who has the desire to achieve excellence at the personal and organizational level through personal excellence.

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Empowerment and Delegation

Empowerment and Delegation


No matter what the job title may be, if you are working in a team setting you need to acquire the skills and knowledge that will assist in empowering staff members. In order to do this, you must begin to first empower yourself!

Self-empowerment is an important skill that is valuable to each individual personally, as well as in a team. Lack of empowerment in a workplace is a key factor in goals not being reached and a decrease in company profits or affairs. Successful organizations look for individuals who are self-empowered and carry the skills to be able to empower others.

This course focuses on the participants and how capable they are in empowering themselves and others under their current work situation and ways that the can learn to improve this.



·        Becoming self-aware

·        How to create an environment of motivated employees

·        Dealing with de-motivated people-How to react

·        How to increase performance through empowerments

·        Techniques of empowerment and motivation

·        How to face critical issues with a positive attitude

·        Role modeling good behavior

·        Skills and techniques to empower yourself

·        Areas of improvement as an organization/team



·        Self-assessment to produce a stronger you

·        Increase your ability to influence

·        Remove barriers that prevent your own growth and improvement

·        Recognizing your strengths and weaknesses

·        Four key motivation theories

·        Applying theories to company guidelines

·        What drives employees to strive for high-performance?

·        Maintaining high-performance through empowerment

·        Acquire powerful techniques for motivating professional relationships

·        Encouraging input

·        Using upward appraisal

·        Giving positive feedback and expression

·        Work Triangle = Performance – Enjoyment – Learning

·         Strategic vs. Operational levels in organizations

·        Entrusting teams

·        How to manage performance with positive attitude

·        The self-fulfilling prophecy model

·        Staying empowered


Who Should Attend

Any individual that wishes to enhance the quality of their workplace and improve performance. This course is ideal for executives, managers, team leaders, supervisors, assistants and project leads.



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Basic Presentation Skills

Basic Presentation Skills


You can have the greatest idea, intellectual information, or the best business offer but end up having it all go to waste without being able to present the information successfully. The key to convincing others to follow through on your ideas or sell a product is the ability to present the information that will interest and capture the prospective persons.

Being able to present yourself in a professional manner with persuasive material displayed with colors, images, graphics and organizations are the key point in holding interest. This program designed to teach you the basic skills that are needed to prepare and maintain audience interest in your presentations.



-      Basic techniques for giving a presentation

-       How to prepare for a good presentation

-       How research will help you

-       Effective designs

-       How to select a perfect spot for your presentation

-       Verbal vs. non-verbal communication

-       Energy levels

-        Nervousness is noticeable

-       How to create flip charts, graphs

-      Intro to Power Point

-      Different tools to engage others



-      Becoming aware of audience expectations

-      Preparing for a presentation

-      The outline

-      Research, write and edit

-      The importance of Proofreading

-      Finding the perfect place

-      Calming your nerves

-      Clear voice and communication

-      The roll of Body Language

-      Basic Designing tools

-      Using relevant images and colors

-      Tips and tricks of effective presenting

-      Whiteboards vs. Power Point

-      Energy and Comedy

-      Preparing for Questions


Who should attend

This course is designed for any individual that wishes to improve their presentation skills.

-      Administrative assistants

-       Supervisors

-       Managers

-      Team leaders

-      Project managers



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